Contact Center Services

Simplifying customer experiences across
the channels

Contact Center Services

Today's customers use different ways to engage with companies – from traditional channels to digital to social media platforms. Offering a compelling omnichannel experience is not a requirement but need for survival. Companies seeking to gain competitive advantage must embark on delivering Omnichannel experience across the customer journey.

An Omnichannel Cloud Contact Center uses cloud-based contact center solution to unify communications and interactions with customers from multiple channels (Phone, Email, Chat, SMS, social media etc.).

Delivering Omnichannel Experiences Through
  • Content center automation
  • Intelligent Routing and IVR
  • Hyper-advanced personalization using AI
  • Streamline e-commerce operations
  • Integrations with CRM & Open API
  • Real-time & historical analysis
  • Smart Automation – Chatbots, Voicebots & RPA
  • Unified view for agents
  • Advanced analytics
  • Quality Management

Contact Center Services

Deliverables

content-management

100% Cloud Platform - Zero hardware requirements

content-management

Quick deployment
guide

content-management

HLD for High Availability LLD for Scalability

Customer Story

A leading business process management company migrates to Microsoft Teams with Teams phone to improve employee experience and drive new business.

Contact Center Services Story

Deliver exceptional customer experiences with Cambay’s contact center services

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