Today's customers use different ways to engage with companies – from traditional channels to digital to social media platforms. Offering a compelling omnichannel experience is not a requirement but need for survival. Companies seeking to gain competitive advantage must embark on delivering Omnichannel experience across the customer journey.

An Omnichannel Cloud Contact Center uses cloud-based contact center solution to unify communications and interactions with customers from multiple channels (Phone, Email, Chat, SMS, social media etc.).

Delivering Omnichannel Experiences Through:

  • Content center automation
  • Intelligent Routing and IVR
  • Hyper-advanced personalization using AI
  • Streamline e-commerce operations
  • Integrations with CRM & Open API
  • Real-time & historical analysis
  • Smart Automation – Chatbots, Voicebots & RPA
  • Unified view for agents
  • Advanced analytics
  • Quality Management

Contact Center Services

Contact Center
Contact Center

  • Enablement of new channels, voice, email, Chat, SMS, Social & Video
  • Advanced IVR capabilities, self-services, Text to Speech
  • Improvement for remote working agents
  • Security and architecture review

Duration – 2 Weeks

Quality Assurance
Quality Assurance

  • Team Collaboration
  • Ease of internal communication
  • Performance management for better staffing & efficient utilization
  • WFM/WFO for efficient staffing management
  • Surveys for customer feedback

Duration – 1 Week


  • Speech analytics to identify opportunities, reduce risk and improve operational efficiencies
  • Customer experience data
  • Real-time sentiment analytics
  • Customizable dashboards

Duration – 2 Weeks


  • Integration capabilities with CRM/ITSM tools
  • APIs and SDKs for developers
  • Screen Pop & Click to dial
  • Work from anywhere and any device
  • Self-service bots

Duration – 1 Week


Cloud Platform
100% Cloud Platform - Zero hardware requirements

Quick Deployment
Quick deployment guide

HLD for High Availability
HLD for High Availability

LLD for Scalability & Flexibility
LLD for Scalability & Flexibility

Deliver exceptional customer experiences with Cambay’s contact center services