Today's customers use different ways to engage with companies – from traditional channels to digital to social media platforms. Offering a compelling omnichannel experience is not a requirement but need for survival. Companies seeking to gain competitive advantage must embark on delivering Omnichannel experience across the customer journey.
An Omnichannel Cloud Contact Center uses cloud-based contact center solution to unify communications and interactions with customers from multiple channels (Phone, Email, Chat, SMS, social media etc.).