Dynamics 365 Customer Service – Deliver Seamless Customer Experiences

Is your customer service team unable to resolve common issues quickly and easily? Don’t you have a first-call resolution process in place? Is your customer case resolution slow, resulting in poor customer retention? If yes, Dynamics 365 Customer Service minimizes administrative tasks and gives your customer service team more time to focus servicing customers.

Join us for a live webinar on June 8th at 2 PM EST on Dynamics 365 Customer Service to learn how it empowers customer service agents with insights to resolve cases quickly and turn simple customer interactions into a life-long relationship and grow customer loyalty. We will also discuss how Omnichannel for customer service provides seamless, connected customer service capabilities across different channels.

In this webinar, you will learn:

  • Agent Enablement – Case management, SLAs, & interactive service hub
  • Discuss Omnichannel engagement, raising cases, and how to nurture relationships.
  • Dashboards and Reporting – KPIs, agent insights, intelligent service on ML
  • Knowledge base available across channels