In the world of internal communications platforms, SharePoint reigns supreme. It is estimated that two-thirds of all enterprise organizations worldwide prefer SharePoint for internal communications, information sharing, business social, and resource collaboration. However, in 2019, Redmond Magazine published a Forrester Research article that revealed most of those enterprises are using legacy versions of SharePoint for managing complex business use cases and that a significant percentage of organizations have multiple versions deployed. This leads to resource contention and low user adoption of the platform.
Having an extensive SharePoint deployment, does not necessarily translate to a widely utilized deployment and as such it is essential to plan to drive successful user adoption and avoid the negative ROI of “shelfware.” Without an embracing user community, any solution can rapidly become irrelevant, with unhappy users going back to "what they know."
Why users resist: While companies see SharePoint as an efficient way to incorporate content management disciplines into their environments, workers are still driven by a legacy mindset that matured using shared folders, file shares, and mapped drives.
It’s not just the users: The lack of user adoption is attributed to lack of internal expertise, strategic planning, and user resistance to contributing and collaborating as the top three business issues associated with SharePoint.
Possible technical obstacles to adoption: SharePoint product managers and developers rely on user feedback to continuously improve the agility, reach, and functionality of the SharePoint platform. So, while we have focused on user adoption issues, we are equally concerned with technical product issues that may hinder adoption or limit usage.
More top issues with SharePoint:
SharePoint offers a wide range of functionality to your business, making collaboration in different environments much easier and productive. It also provides extensive support for third-party integrations, custom development, and migration. Sustainable SharePoint adoption “on your terms” maximizes value with the least disruption to your organization in three key areas:
A few techniques to increase user adoption:
I hope you find these tips and best practices effective in driving successful SharePoint user adoption in your organization. Cambay, a Microsoft Managed Partner is helping several enterprises to deploy and drive user adoption of SharePoint and Microsoft 365 toolsets. If you have also faced these issues and want to learn more about how we can help you succeed, get in touch with me at firstname.lastname@example.org
Vice President - Technology