Microsoft Dynamics 365 is a cloud-based enterprise application that combines CRM, ERP, and other business applications to provide a unified experience.
Dynamics 365 CRM applications cover all aspects of the customer relationship management process - Sales, Marketing, Customer Service, Field Service, and Project operations. These applications help your business to drive more qualified leads, optimize marketing campaigns, increase revenue, and build stronger customer relationships.
Manage your entire business development process with an intelligent automation platform.
Built-in collaboration
Contextual AI for smart selling
Integration with Microsoft tools
Smarter insights
Streamline sales cycle through next-best actions
Execute successful marketing campaigns, and transform the customer experience
Advanced Marketing automation
Personalize experience with AI
Provide holistic customer experience
Multi-channel engagement
Predictive Analytics
Improve agent productivity and optimize your service operations
AI-driven tools to empower agents
Intelligent self-service
Productivity tools
Omnichannel customer experience
Advanced analytics & ML
Accelerate project delivery and maximize profitability with advanced automation
Project management
Resource Management
Real-time analytics
Connected sales team
Pipeline visibility
Optimize your field service operations to deliver an exceptional customer experience
Proactive service delivery
Smarter resource scheduling
Predictive insights
IoT sensors to reduce service calls
360-degree view of client assets
As a Microsoft Partner, Cambay focuses on implementing Dynamics 365 CRM solutions for customers across verticals. Our CRM service portfolio helps customers enhance the value of their investment in CRM solutions and enables them to realize increased productivity, streamline sales processes, deliver profitable and exceptional customer relationships. These services range from advisory to implementation to customization to support.
Discovery workshops
Enterprise Consulting – Assessment, 3rd party & BI integrations
Complex Business Scenarios Handling
Dynamics 365 Licensing
Migrate from legacy apps to cloud-based CRM
Customizations – Custom Flows or app development
Integration with O365, Power Platform
Omni Channel Hub
Power Portals
Quality Assurance
Training – End User training
24x7x365 support – phone, email onsite and/or remote
Infrastructure support
Applications support
Technical / Functional support & maintenance
Incident Mgmt. – Lifecycle based on service levels
Preventive Management – Active Monitoring
Proactive and Reactive Support