Microsoft Dynamics 365 is a cloud-based enterprise application that combines CRM, ERP, and other business applications to provide a unified experience.

Dynamics 365 CRM Applications

Dynamics 365 CRM applications cover all aspects of the customer relationship management process - Sales, Marketing, Customer Service, Field Service, and Project operations. These applications help your business to drive more qualified leads, optimize marketing campaigns, increase revenue, and build stronger customer relationships.

Dynamics 365 CRM Applications

Dynamics 365 Sales

Manage your entire business development process with an intelligent automation platform.

  • Built-in collaboration

  • Contextual AI for smart selling

  • Integration with Microsoft tools

  • Smarter insights

  • Streamline sales cycle through next-best actions

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Dynamics 365 Marketing

Execute successful marketing campaigns, and transform the customer experience

  • Advanced Marketing automation

  • Personalize experience with AI

  • Provide holistic customer experience

  • Multi-channel engagement

  • Predictive Analytics

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Dynamics 365 Customer Service

Improve agent productivity and optimize your service operations

  • AI-driven tools to empower agents

  • Intelligent self-service

  • Productivity tools

  • Omnichannel customer experience

  • Advanced analytics & ML

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Dynamics 365 Project Service Automation

Accelerate project delivery and maximize profitability with advanced automation

  • Project management

  • Resource Management

  • Real-time analytics

  • Connected sales team

  • Pipeline visibility

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Dynamics 365 Field Service

Optimize your field service operations to deliver an exceptional customer experience

  • Proactive service delivery

  • Smarter resource scheduling

  • Predictive insights

  • IoT sensors to reduce service calls

  • 360-degree view of client assets

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Dynamics 365 CRM Service Offerings

As a Microsoft Partner, Cambay focuses on implementing Dynamics 365 CRM solutions for customers across verticals. Our CRM service portfolio helps customers enhance the value of their investment in CRM solutions and enables them to realize increased productivity, streamline sales processes, deliver profitable and exceptional customer relationships. These services range from advisory to implementation to customization to support.

Advisory Services
Advisory Services
  • Discovery workshops

  • Enterprise Consulting – Assessment, 3rd party & BI integrations

  • Complex Business Scenarios Handling

  • Dynamics 365 Licensing

  • Migrate from legacy apps to cloud-based CRM

  • Customizations – Custom Flows or app development

  • Integration with O365, Power Platform

  • Omni Channel Hub

  • Power Portals

  • Quality Assurance

  • Training – End User training

Support Services
Support Services
  • 24x7x365 support – phone, email onsite and/or remote

  • Infrastructure support

  • Applications support

  • Technical / Functional support & maintenance

  • Incident Mgmt. – Lifecycle based on service levels

  • Preventive Management – Active Monitoring

  • Proactive and Reactive Support

Transform customer experience and maximize profitability with Dynamics 365 CRM solutions