Job Details

Job Description

Develops and maintains user and technical documentation and project process documentation for Application Teams. Understands the user’s view of applications and/or technology and is able to put procedures in a logical sequence. Provides expertise on technical concepts of applications and /or user groups and structuring procedures in a logical sequence, due to a broad understanding of the applications. Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses. May be responsible for coordinating the display of graphics and the production of the document.



Additional job details and special considerations

Performs highly advanced (senior-level) technical writing under the director of the Section Director. Coordinates the review, evaluation, composition, organization, and editing of technical documents, materials, and reports. Participates in business analysis, process planning, and agency policy and procedure development and implementation. Coordinates projects and teams' activities to achieve Section goals and objectives. Studies and analyzes operations and issues and prepares reports of findings and recommendations in the different points of service. Prepares and assists in the preparation of administrative reports, studies, and specialized technical projects. Provides consultative services and technical assistance to plan, implement, and monitor effective programs and services. Works with program staff in determining trends and resolving technical issues. Reviews and evaluates information on service delivery system methods, outputs, and activities to identify gaps in resources and recommend improvements. Develops procedures and workflows. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.



Attends work on a regular and predictable schedule and performs other duties as assigned.

(30%) Conducts detailed studies and reviews, defines problems in areas such as administrative practices, workflow, and other business processes. Functions as a consultant to plan, implement and monitor effective business process improvement recommendations.

(25%) Develops management/workflow reporting tools for program areas. Compile and analyze statistical information to assist management in making informed decisions.

(20%) Assist with tracking the development and approval of business processes, systems, and reporting requirements. Coordinates with program and IT staff in discovery, development, and implementation of program systems.

(20%) Develop workflow procedures and provide training, technical assistance, and information-sharing to program staff.

(5%) Other duties as assigned: include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. The division is an active partner in response activities. Such participation may require an alternate shift pattern assignment and/or location.



Knowledge of business and management principles involved in business evaluation, strategic planning, resource allocation, leadership techniques, coordination of people and resources, and of project management principles and practices; computer systems and data systems, processes, and visualization tools; public administration and management techniques; program planning and implementation; Project Management practices, principles, and processes; Software Development Life Cycle (SDLC) methodologies.

Skill in business, program, and system analysis; developing goals, objectives, and procedures to monitor and evaluate progress; writing analyses, documentation and reports; organizing and presenting complex information to a variety of audiences verbally and in writing; identifying problems, evaluating alternatives, and negotiating and implementing solutions; translating complex technical