IT support services helps enterprises ensure stability and deliver high performance of your on-premises, cloud, or hybrid environment.
Cambay offers IT support services to protect your IT infrastructure and applications and maintain high availability for mission-critical applications. Our support services provide IT infrastructure services across the product and solution lifecycle. We help you plan, deploy, and optimize your infra and applications to provide high availability and reduce maintenance costs through powerful analytics, tools, and preventive maintenance.
Silver |
Gold |
Platinum |
Diamond |
|
| Number of Hours |
96 hours/year 8 hours/month |
240 hours/year 20 hours/month |
400 hours/year 33 hours/month |
600 hours/year 50 hours/month |
| Response Time | 14 hours | 10 hours | 8 hours | 6 hours |
| Training Hours | 10 hours | 20 hours | 30 hours | 40 hours |
| Self-service Portal | ||||
| Email Support | ||||
| Minor Enhancement Hours | 16 hours | 24 hours | 40 hours | 50 hours |
| Dedicated Phone Support | ||||
| Dedicated Support Manager | ||||
| Escalation to Microsoft | ||||
| Business Review | Bi-Annual | Bi-Annual | Quarterly | Quarterly |
| Invoicing Period | Annual | Quarterly | Quarterly | Quarterly |
Silver |
|
| Number of Hours |
96 hours/year 8 hours/month |
|---|---|
| Response Time | 14 hours |
| Training Hours | 10 hours |
| Self-service Portal | |
| Email Support | |
| Minor Enhancement Hours | 16 hours |
| Dedicated Phone Support | |
| Dedicated Support Manager | |
| Escalation to Microsoft | |
| Business Review | Bi-Annual |
| Invoicing Period | Annual |
Gold |
|
| Number of Hours |
240 hours/year 20 hours/month |
|---|---|
| Response Time | 10 hours |
| Training Hours | 20 hours |
| Self-service Portal | |
| Email Support | |
| Minor Enhancement Hours | 24 hours |
| Dedicated Phone Support | |
| Dedicated Support Manager | |
| Escalation to Microsoft | |
| Business Review | Bi-Annual |
| Invoicing Period | Quarterly |
Platinum |
|
| Number of Hours |
400 hours/year 33 hours/month |
|---|---|
| Response Time | 8 hours |
| Training Hours | 30 hours |
| Self-service Portal | |
| Email Support | |
| Minor Enhancement Hours | 40 hours |
| Dedicated Phone Support | |
| Dedicated Support Manager | |
| Escalation to Microsoft | |
| Business Review | Quarterly |
| Invoicing Period | Quarterly |
Diamond |
|
| Number of Hours |
600 hours/year 50 hours/month |
|---|---|
| Response Time | 6 hours |
| Training Hours | 40 hours |
| Self-service Portal | |
| Email Support | |
| Minor Enhancement Hours | 50 hours |
| Dedicated Phone Support | |
| Dedicated Support Manager | |
| Escalation to Microsoft | |
| Business Review | Quarterly |
| Invoicing Period | Quarterly |
Tailored IT support solutions aligned with your business needs
Proactive approach with advanced monitoring tools and proactive maintenance practices
Scalable services to accommodate your business growth
