CambayCS's Smart Monitoring service is delivered remotely from its Enterprise Nerve Centers (ENC). It provides adaptive analytics and smart dashboards for actionable insights, along with an integrated view of topology and performance, enabling cross-domain correlation across all dependent systems. Additionally, a Smart Monitoring service provides insights into end-user experience, capacity and resource utilization.
- Automated root-cause analysis, session look-up and event correlation for faster troubleshooting of end-user problems.
- Integrated view of topology and performance, enabling cross-domain correlation.
- Proactive monitoring resulting in 70% reduction in trouble tickets and 60% reduction in alarms.
- Up to 70% reduction in Mean Time To Resolution (MTTR) with better visibility leading to improved infrastructure efficiency.
A large BPO player was looking for proactive monitoring of its network comprising of 200+ links, 20,000 active devices used by 23,000 users spread across 3 continents. With capacity dashboards, link availability, latency monitoring, application service isolation and detection provided by CambayCS's Smart Monitoring services it experienced a 65% reduction in its Mean Time To Resolution resulting in improved end-user experience.