Are you looking to enhance your workplace communications and planning to migrate to the Microsoft Phone System, a Cloud PBX solution to reduce your operational cost? You are at the right place.

Microsoft Phone System – Cloud PBX in Microsoft 365

Microsoft Phone System, called Cloud PBX, allows your business to replace the existing on-prem PBX system with features provided by Microsoft 365 that is tightly integrated into your cloud experience. The phone system will enable you to make and receive PTSN phone calls. The Phone system also expands the VOIP functionalities of Microsoft Teams beyond making and receiving calls.

Phone System enables call control and PBX capabilities in the cloud with Microsoft Teams. The Phone system works seamlessly when you have an internet connection without investing in high-cost telephone equipment.

Microsoft cloud-based phone system is either included or available as an add-on with Microsoft 365 plans. Choose a phone calling of your choice to migrate to next-gen cloud PBX to empower your employees with virtual calling features they need, powered by Microsoft Team’s security and reliability.

Cambay, a Microsoft Managed Partner, helps businesses migrate from their traditional phone systems to Microsoft cloud-based phone systems to improve collaboration efficiency. We will assist you in selecting the right service, licensing, preparing your network for migration and helping you create customized reports to manage your environment. We also provide 24x7 support via phone, chat, and email to keep your business running.

Microsoft Phone System Reporting and Analytics

The Phone System usage report in the Cambay Analytics Dashboard gives you an overview of calling and audio-conferencing activity across your organization. You can view detailed calling activity, real-time, historical reports, or even build your own custom reports for actionable insights.

• Enterprise Reports – Video and Conference calls, Call Quality, Costing, and User adoption
• Historical Reports – Call Volume, Auto Attendant, Call Queue, Agent Timeline
• Realtime Dashboards – Call Quality Dashboard, Teams Utilization, Routing Report, Trending Volume
• Custom Reports – Power BI integration, Export to Excel or CSV

Features of Microsoft Cloud-based Phone System

• Cloud PBX hosting - Remote ready business phone solution. The phone system is easy to use, reliable, and scalable. The solution is cost-effective without the need for servers and expensive maintenance.
• Call routing and queuing - Create custom greetings, search for the next available agent, play music for customers waiting on-hold, and set up shared voicemail. Route your call to your colleague.
• Contact Center features and integration – Includes voice, chat, SMS, email, fax, and social media. Integrate with your contact center software.
• Federated calling - Securely communicate with users from different domains and external users with Skype for Business and Microsoft Teams federation.
• Cloud Auto Attendant - Enables external and internal users to locate and transfer calls to company users or departments in your business. Route calls by time zone, language, or availability.
• Caller ID – Displays detailed caller ID info that pulls info from your corporate directory. The system leverages Microsoft Azure Active Directory to display important information.
• Call park and retrieve – Enables to place a call on hold in the Teams service in the cloud.
• Compliance Recording – Connect to your partner compliance recording systems or solutions.

Why Microsoft Phone System?