Job Details

Develop change management strategies as required, incorporating change management approach, stakeholder management, communication, training and readiness assessments
• Manage daily change activities and provide guidance on the change management process.
• Facilitate Change Advisory Board Meetings. Responsibilities include:
o Planning, scheduling, managing and chairing CAB meetings. Includes creation of agenda’s and meeting minutes.
o Deciding appropriate stakeholders for the CAB meetings
o Selecting CRQ’s for review at CAB meetings, based on the change policy
o Circulating CRQ’s in advance of CAB meetings to allow prior consideration
o Selecting successful and failed changes for review at CAB meetings
• Reviews and audits changes for compliance with the ISTO’s Change Management Processes.
• Coordinating interfaces between change management and other processes – especially service asset and configuration management and release and deployment management.
• Conduct impact analyses, assess change readiness and identify key stakeholders.
• Apply a structured methodology and lead change management activities.
• Develop and improve Key Performance Indicators and improve the metrics program by interpreting the data and recommending process improvements driving the appropriate organizational behaviors.
• Collate Change records from multiple vendors and review for conflicts and collisions
• Create and implement training strategies.
• Create and implement communication plan(s)
• Prepare communication materials, including presentations and written communications identified within the communication plan(s)
• Prepare ad hoc communication materials as required
• Play a vital role in helping the organization to identify gaps and develop remediation plans and documented procedures to elevate PennDOT’s Change management maturity

Work Experience/Skills
• Must have a solid grasp of the technology as a whole to be able to identify changes and detect collisions and scheduling issues.
• A solid understanding of how people go through a change and the change process
• Experience and knowledge of change management principles, methodologies and tools
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Forward looking with a holistic approach
• Organized with a natural inclination for planning strategy and tactics
• Problem solving and root cause identification skills
• Able to work effectively at all levels in an organization
• Must be a team player and able to work collaboratively with and through others