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Integrated Service Package Home > Services > Infrastructure Management > Integrated Service Package
With deep domain expertise of virtualization technologies, and a track record of managing large-scale cloud transformations, CambayCS also provides end-to-end fully managed services comprising Smart Monitoring, Service Desk, Incident & Problem Management, and Change & Patch Management, as one comprehensive service bundle.
CambayCS takes end-to-end ownership of all incidents and IT requests all the way to resolution, delivering the benefits of Smart Monitoring, Service Desk, Incident & Problem Management, and Change & Patch Management, to improve end-user satisfaction and productivity.
Case in point:
One of the top Insurance companies wanted to completely transform its EUC environment because of poor end-user experience due to unpredictable downtimes as a result of non-standard policies and lack of centralized control. CambayCS not only provided a new virtualized environment, but also provided its comprehensive fully managed services for 5,000+ users spread across 200+ branches in 100+ cities, this resulting in the following benefits:
  • Improved end-user experiences as a result of proactive monitoring, enabling admins to identify impending resource and capacity issues and resolving them even before the end-users were even aware of it.
  • Reduced Incident-to-User ratio down from above 0.8 - 1.2 to below 0.3.
  • Increased FCR and faster resolution of complex incidents as a result of complete ownership taken by cross-functional teams.
  • Improved compliance due to effective patch management, ensuring that the latest upgrades and patches are installed and running.
  • Effective control processes being implemented for change management, to ensure that changes originating from incident, problem or capacity management are duly approved through CAB and implemented post successful UAT.
  • Reduced downtime, improved end-user productivity, and satisfaction leading to improved CSAT scores (above 90%) according to latest surveys.
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